Warranty

New Products

All new products will be covered by the manufacturer’s standard warranty. Refer to the warranty information of each product on the product page for details on warranty terms

Refurbished Equipment

All products which have been refurbished by Staffs Fitness Ltd will receive a limited 12 months parts and labour warranty from the point of installation. Issues not covered by this warranty include:

– Damage resulting from misuse or neglect.

– Anything deemed to be normal wear and tear.

 

Extended Warranties

Extended warranties may be available on some products.  These will be chargeable and discussed with the customer at the point of “Buying goods or services”

 

Warranty Claims

Any warranty claim should be detailed on a Staffs Fitness Warranty Claim Form. Depending on the nature of the claim, Staffs Fitness may request for photographic evidence or for the item to be returned to us for inspection.

If the item is deemed to be faulty within the warranty period, then Staffs Fitness will repair or replace the item as deemed necessary.

The warranty period will continue to be from the date of the original purchase rather than the date of the replacement being supplied.

The following issues will not be covered by the standard warranty:

  • Damage resulting from misuse or neglect.
  • Anything deemed to be normal wear and tear.
  • Damage resulting from items being used on inappropriate flooring, i.e. concrete, wood or especially hard surfaces. Suitable Rubber or EVA flooring is recommended to prolong the life of your free weight and functional equipment.
  • Damage resulting from Olympic Training Discs and Competition discs not being used on a suitable good quality Olympic lifting platform.
  • Chipping of the painted finish on cast iron products, including but not limited to cast iron dumbbells, Olympic discs and kettlebells.
  • Any issues with superficial stickers, badges or end caps.
  • Damage resulting from throwing or dropping products that are not designed for this purpose, including but not limited to dumbbells, barbells and kettlebells. Bent handles on dumbbells is a clear sign of abuse and may exclude the product from the warranty.
  • Damage resulting from slamming products that are not designed for this purpose, including but not limited to sandbags and medicine balls.
  • Any issues with flooring resulting from regular exposure to direct sunlight or heat sources.
  • Most rubber flooring has a dimensional tolerance of 1%. Any shrinkage/expansion within this tolerance will not be covered by the standard warranty.
  • Any damage resulting from use with racks and storage solutions not sourced from Staffs Fitness. E.g. rubber/cast dumbbells should be stored on racks which feature saddles to increase the lifetime of the product.
  • Any associated carriage costs.

 

Extended Warranties

Extended warranties may be available on some products.  These will be chargeable and discussed with the customer at the point of “Buying goods or services”

Warranties only apply to goods within mainland UK.

For further information please refer to the manufacturer’s website or contact a member of our team at [email protected]